FAQ

1. How long does shipping take, and how are large items shipped?

  • Processing: Allow 3-7 business days to process and prepare large items for shipment.

  • Shipping: Desk lamps ship via parcel carrier (5-10 business days). Desks and shelves ship via freight carrier (7-20 business days delivery).

  • Freight Delivery: The freight carrier will contact you to schedule a delivery window. Delivery is typically to your curb or first dry indoor area (room of choice may incur an extra fee).

2. What are the shipping costs?
Shipping costs vary greatly:

  • Desk Lamps: Standard shipping rates apply; free shipping may be available over a certain amount.

  • Large items (Desks, Shelves): Shipping is calculated based on your ZIP code and item dimensions/weight. These are separate freight charges shown at checkout.

3. Do you offer White Glove delivery or assembly?
We primarily offer threshold or room-of-choice delivery. We do not offer assembly or removal of old furniture. Please check the product page or contact us for specific delivery service details for your item.

4. Do items require assembly?

  • Desks & Shelves: Yes, most require customer assembly. All necessary tools and instructions are included. Some assembly may require a second person.

  • Desk Lamps: Typically require minor assembly (attaching the base, pole, and shade).

5. What materials are your products made of?

  • Desks: Common materials include engineered wood (MDF, particleboard with laminate), solid wood, metal frames, and glass.

  • Shelves: Made from wood, metal, or glass, often in floating or bracket-supported styles.

  • Desk Lamps: Constructed from metal, wood, ceramic, or plastic with fabric, glass, or metal shades.
    Specific details are in each product description.

6. What is the weight capacity of the desks and shelves?
Weight capacity varies by model. Each product listing specifies the recommended maximum load. This is critical for shelves and desktops. Do not exceed this capacity to ensure stability and safety.

7. Do the desk lamps require bulbs?
Most desk lamps are sold without bulbs unless specified as "Bulb Included." Check the product description for the required bulb type and base (e.g., A19, E26).

8. What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover), PayPal, and financing options through partners like Affirm (where available).